HexaTravel, registered at 55/1, Block ‘G’, PD Ganendra Prasad Goswami Sarani, New Alipore, Kolkata-700053, West Bengal. (hereinafter referred to as “We”, “Us”, “HexaTravel” or “Our”, which includes our affiliates, successors, and permitted assigns), is committed to safeguarding your personal data and clearly explaining how it is utilized. This privacy policy applies to all personal data collected and all interactions facilitated via the HexaTravel Platform (“Platform”).

We may periodically update this Privacy Policy, and recommend reviewing it from time to time. By using the Platform or submitting information to us, you acknowledge and accept the practices outlined herein.

This policy is prepared in accordance with the provisions of the Information Technology Act, 2000 and the associated IT Rules, 2011, setting forth our practices for collecting, storing, managing, and sharing personal and sensitive data.

BY VOLUNTARILY PROVIDING YOUR INFORMATION, YOU AGREE TO ITS USE IN LINE WITH THIS POLICY.

Applicability

This Policy governs:

• How we collect and use personal and sensitive data.
• How we store, transmit, and disclose such data.

Your relationship with HexaTravel is governed by this Privacy Policy, our Terms and Conditions, and any commercial agreements you may enter into with us.

Definitions

• Confidential Information: As defined in the relevant clause of this agreement.
• Personal Information: Any data that directly or indirectly identifies an individual, including name, contact details, ID numbers, etc.
• Sensitive Personal Information: Includes passwords, biometric data, financial information like bank or card details, etc.
• User Information: Collective term for both Personal and Sensitive Personal Information.
• Users: Individuals or entities accessing or using our Platform.
• Transaction: Refers to booking travel services or submitting travel/non-travel claims.

Nature of Information

We may collect the following types of information:

• Details provided through forms or questionnaires, such as name, gender, email, contact info, employment details, financial data, preferences, etc.
• Records of your communications with us, including emails and calls.
• Browser-related data including cookies and device information.

We will notify you before collecting any Sensitive Personal Information, specifying what is collected, the purpose, and the intended recipients.

Access to Information

You have the right to access and update your personal data with us. We retain your information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

Use of Information

We will only use your data when legally allowed. These include:

• To fulfil our obligations to you.
• To comply with legal requirements.
• Where you have given consent.
• Where it serves our legitimate interests without compromising your rights.

Purposes include:

• Platform performance analysis and enhancement.
• Market research and feedback gathering.
• Personalization of services and recommendations.
• Marketing and promotional communication.
• User satisfaction surveys and analytics.
• Evaluating eligibility for offers and services.
• Meeting contractual and legal obligations.

We may integrate third-party SDKs for analytics and advertising. These may collect user behaviour, preferences, device data, and identifiers.

Data may be collected through cookies and tracking tools. You can control these through your browser settings. Disabling them may affect your experience on our Platform.

Disclosure of Information

We will not share your Sensitive Personal Information without your consent unless:

• It’s necessary to fulfil a contract with you.
• Required by law or regulatory bodies.

We may share Personal Information:

• To complete a transaction or booking.
• With third-party service providers under confidentiality agreements.
• To comply with legal or safety obligations.

All third parties are expected to follow equivalent data protection standards as HexaTravel.

Contact Us

If you have any privacy-related questions or concerns, please reach out to the Chief Privacy Officer or Data Protection Officer of HexaTravel at: info@hexatravel.com.