The cancellation and refund terms applicable to your accommodation booking are clearly outlined in the confirmation voucher issued at the time of booking. This voucher serves as the official reference document and contains all the specific conditions related to cancellations, refunds, and any applicable charges. It is important to review this document carefully, as the terms mentioned there are binding.

These cancellation conditions may differ based on several factors, including the payment method used (such as prepaid bookings, pay-at-hotel options, or partial payments) and the category or type of hotel selected (for example, budget hotels, luxury properties, or special promotional rates). Certain discounted or promotional bookings may have stricter cancellation policies or may be entirely non-refundable.

If you choose to cancel your booking within the permitted cancellation window mentioned in the voucher, you will be eligible for a refund as per the stated policy. The refund amount and processing time may vary depending on the payment method and the hotel’s policy, and any applicable taxes or service charges will be handled according to the terms specified.

However, if the cancellation is made after the allowed cancellation period has expired, the hotel or service provider may impose cancellation fees or retention charges. These charges could range from a partial deduction to the full booking amount, depending on how late the cancellation is made and the hotel’s individual policy. In some cases, no refund may be provided at all for late cancellations or no-shows.

For a smooth experience, guests are advised to check the cancellation deadlines and refund conditions in advance to avoid unexpected charges and to ensure compliance with the booking terms.